1. Orders can be cancelled easily. But make sure you cancel it before shipping.
  2. Write about cancelling the order explaining the reason for it.
  3. Make sure you provide all the necessary information. The reader should be able to identify your original order.
  4. Mention about the payment adjustment.
  5. Be grateful for cancelling the order. End with an apologetic note.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

When I ordered my pictures from your Dangerfield store the other day, I was told they would be ready this week. We are flying to my family's house in New York this weekend, and I had paid extra for duplicate copies and a rush order. When I went to pick them up from the store, the clerk told me they were not ready. He also refused to refund me for the rush order.

I took my film, which was still in the bin at the store having never been picked up to be developed, and had it done at another shop. I want a full refund. An apology from the clerk who worked the store wouldn't be a bad idea. He was rude and laughed at my frustration.

I won't be using your services again.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

Cancel an order on account of poor service letter sample.

Further things to consider when writing cancellation letters to customer service

Further things to consider when writing cancellation letters to customer service

Cancellation Letters

Cancellation letters are letters you write to a service provider, company or institution, informing them that you are dissatisfied with their product, service, or membership and that you wish to discontinue it. Cancellation letters can be written for several things such as canceling an insurance policy, a cable service, rental agreement, a magazine subscription, a bank account, order, credit, etc. The reason why people issue cancellation letters is mainly due to unsatisfactory or poor performance, not meeting the expectations, and at times unavailability of funds.

Cancellation letters are written in a clear and a concise manner. Go straight to the point and suggest actions you expect to be taken. Clearly state what you are canceling and explain you reason for it. Where necessary, include the details of what you are canceling, for example, account details. Mention that you wish to receive confirmation that the cancellation was effected. State clear steps that you would take if cancellation is not put into effect within the specified notice period. End the letter on a positive tone and request the reader to acknowledge receipt. Send the letter well in advance to give enough notice to the reader.

Letters to Customer Service

Letters to customer service are letters sent to the person in charge of offering assistance and advice to customers or clients in a company. The recipient of these letters could be the customer service manager or any other person in the customer service department. There are many types of letters written to the customer service. The most common ones include inquiry letters to inquire information about products and services, complaint letters to file a complaint, and thank-you letters to thank a company for quality services. For any reason you may want to write to customer service, your letter must be formal.

The best letters to customer service are short and straightforward. Make sure to address the letter accordingly. For instance, if you know the customer service manager, address him/her by name. However, if you don't know his/her name or anyone in the customer service department, address your letter as "To whom it may concern". State your name and the reason for your letter. Convey your message clearly. Provide necessary information such as contact details. Be polite and professional even if you are filing a complaint. End the letter positively or by calling the recipient to action.

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