- Considering that these requests are the burden to one's time and resources, be very polite and brief. Writing statements that show assurance to the reader and his or her satisfaction with the products might be beneficial. Let common sense explain what other details are meant.
- Write your request, discuss, if possible, your plans on how to utilize the product or the information. Explain details on where or how to send the goods.
- Tell them you are thankful, and if possible, provide the reader a payment for the costs acquired.
[State, ZIP Code]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
A few months ago, I bought a twelve horse power Dell tiller that has a ten-ton log splitter. Despite it's being used, I want to keep it in a good working condition. Can you please mail me the operating manual for the 1995 model?
Please send it to my home address:
Jim Kirkland 1200 Main Street Springfield, Illinois 54321
I am willing to pay for the cost you will require. Just include an invoice.
I appreciate your assistance.
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Sample letter to request an operating manual of a product.
Further things to consider when writing request letters to customer service
Request letters are letters written to ask formally or politely for something. Any matter that requires a humble and polite appeal can be put forward using a request letter. It could be a job interview, a promotion, or a favor; a request letter will get the job done. A request letter can be formal or informal depending on the recipient. If you are requesting a friend to do a task for you, for instance, you can choose to go informal. But if you are requesting your manager for a promotion, the letter has to be formal. Either way, a request letter must be sent early enough to give the recipient ample time to process and respond to the request.
When writing request letters, you need to be brief and direct, avoiding any auxiliary information that might weaken the message you are conveying. State exactly and clearly what you are requesting for giving reasons for it. If you are requesting for a raise, for example, explain in details why you think you deserve one. Maintain a polite tone throughout the letter. Close the letter by thanking the recipient in advance and expressing your anticipation for his/her consideration.
Letters to Customer Service
Letters to customer service are letters sent to the person in charge of offering assistance and advice to customers or clients in a company. The recipient of these letters could be the customer service manager or any other person in the customer service department. There are many types of letters written to the customer service. The most common ones include inquiry letters to inquire information about products and services, complaint letters to file a complaint, and thank-you letters to thank a company for quality services. For any reason you may want to write to customer service, your letter must be formal.
The best letters to customer service are short and straightforward. Make sure to address the letter accordingly. For instance, if you know the customer service manager, address him/her by name. However, if you don't know his/her name or anyone in the customer service department, address your letter as "To whom it may concern". State your name and the reason for your letter. Convey your message clearly. Provide necessary information such as contact details. Be polite and professional even if you are filing a complaint. End the letter positively or by calling the recipient to action.