GUIDELINES

  1. A change in someone's order is not hard to process if you received it before the shipment date. It is an urgent matter, thus, the change in information should be made through phone or fax. It is necessary that you include sufficient detail for the reader to track it down.
  2. Explain why you suddenly need to change your order.
  3. Give them the details of your order, such as the date, for the reader to see it fast.
  4. Make the changes in payment too, if possible, see the cost of the new order.
  5. Tell them you are genuinely apologetic for the inconvenience that you have caused and that you appreciate their service.

SAMPLE LETTER

[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],

The order I placed yesterday was for three pairs of quilted blankets and the catalog number is 111. I placed the order on June 11. However, I have come to know that I have a pair of this item, and so I wish to cancel this item from my list. Please complete all the other items in my order. I am sure that I will not have to pay for the canceled items. IF you have already processed it, then credit the difference of $50 to my account. I highly appreciate your cooperation and apologize for the inconvenience.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

Sample letter to cancel the order of quilted blankets.

Further things to consider when writing cancellation letters to vendors

Further things to consider when writing cancellation letters to vendors

Cancellation Letters

Cancellation letters are letters you write to a service provider, company or institution, informing them that you are dissatisfied with their product, service, or membership and that you wish to discontinue it. Cancellation letters can be written for several things such as canceling an insurance policy, a cable service, rental agreement, a magazine subscription, a bank account, order, credit, etc. The reason why people issue cancellation letters is mainly due to unsatisfactory or poor performance, not meeting the expectations, and at times unavailability of funds.

Cancellation letters are written in a clear and a concise manner. Go straight to the point and suggest actions you expect to be taken. Clearly state what you are canceling and explain you reason for it. Where necessary, include the details of what you are canceling, for example, account details. Mention that you wish to receive confirmation that the cancellation was effected. State clear steps that you would take if cancellation is not put into effect within the specified notice period. End the letter on a positive tone and request the reader to acknowledge receipt. Send the letter well in advance to give enough notice to the reader.

Letters to Vendors

Letters to vendors are letters written to people or companies offering goods for sale. These letters could be written to inquire information about a product, terminate a contract with a vendor, or to inform a vendor of relocating of business. If you own a company, writing to your vendors is important as it provides you and the recipient with proof that you actually requested something or took action regarding an issue. It is also an effective way to communicate sensitive information that may not be communicated on the phone.

Letters to vendors must be written in the standard business letter format and should use an official letterhead. Start the letter with a statement that informs the recipient of the purpose of your letter. Explain the letter in details providing all the important information. For instance, if you are writing to terminate your contract with the recipient, mention the date when you want to effect the change. However, if your letter is to inform the recipient of your business relocation, you should provide the new business location and address. Be brief and use a professional tone. Finish on a positive tone and sign the letter with your full name.

These articles may interest you

These articles may interest you