Letter for placing an order.

Further things to consider when writing order letters to customer service

Order Letters

Order letters are letters written by potential buyers to sellers requesting them to deliver goods or by sellers to potential buyers to assign goods. An order letter is usually written after a buyer has gathered all the necessary information about the desired goods including the price, quality, and terms of sale. In the modern times, companies supply printed purchase order forms to potential buyers to make the process of placing orders easier. These forms usually outline the merchandise details such as the price, quantity, mode of payment, address of the location where the merchandise should be delivered, requested delivery date, etc. In the absence of printed purchase order forms, order letters are written.

Order letters are formal and should reflect all the aspects of the placed order. Make it known to the recipient that this is an order letter. Provide the necessary details such as the products description, quantities, and agreed price. Include the delivery date as well as late delivery clauses. Make sure to pen down the terms and conditions of the purchase. Maintain a professional tone. Close on a positive note and address the letter to the person responsible for carrying out the order execution.

Letters to Customer Service

Letters to customer service are letters sent to the person in charge of offering assistance and advice to customers or clients in a company. The recipient of these letters could be the customer service manager or any other person in the customer service department. There are many types of letters written to the customer service. The most common ones include inquiry letters to inquire information about products and services, complaint letters to file a complaint, and thank-you letters to thank a company for quality services. For any reason you may want to write to customer service, your letter must be formal.

The best letters to customer service are short and straightforward. Make sure to address the letter accordingly. For instance, if you know the customer service manager, address him/her by name. However, if you don't know his/her name or anyone in the customer service department, address your letter as "To whom it may concern". State your name and the reason for your letter. Convey your message clearly. Provide necessary information such as contact details. Be polite and professional even if you are filing a complaint. End the letter positively or by calling the recipient to action.