GUIDELINES
- State the problem with clarity and do not blame or threaten in the first letter. If the problem is not getting resolved, follow up with consequent letters. In the further proceedings mention the course of action that you have planned. But make sure you have decided to take further action to resolve the problem.
- State the exact reason for disagreement.
- Provide necessary proof to support your point of view.
- Mention the expected result of your plan of action. Include the course of action that you plan to take up.
- End the letter by mentioning the advantages of agreement of a solution. Express your confidence in it.
SAMPLE LETTER
[Address line]
[State, ZIP Code]
[Letter Date]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
I think there must be a mistake as I have never had an account with your company. Today I got a bill for $350.
As this is most certainly not my bill, I will not pay it. I want a letter retracting this charge, acknowledging that I do not now nor have I ever had an account with you, and a promise that this will not somehow end up in collections.
Thank you for your prompt attention to this matter.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Sample disagreement letter for a mistaken billing.
Further things to consider when writing disagreement letters to customer service
Disagreement Letters
Disagreement letters are letters written when someone disapproves the opinion of the other person. They allow you to express your frustrations or concerns assertively and constructively. There are many situations that might force you to write a disagreement letter. For instance, an accusation of a company policy violation, poor performance rating, or wrongful discharge. It may also be a local government decision that could affect your property. When these things happen, you may feel defensive and angry, and it is important that you calm down and clear your head before expressing your opinion.
Disagreement letters must be written in a manner that expresses your opinion clearly. Outline the disagreement and briefly explain how you think it can best be resolved. Maintain a professional tone throughout the letter and avoid being rude to the recipient. Keep the letter brief and to the point and avoid adding unnecessary details that might confuse the issue or the recipient. Be constructive and back up your opinions with evidence, pointing out the specific error or concern respectfully. Avoid accusations and threats despite how you feel. End the letter with a positive tone that displays your confidence in resolving the issue.
Letters to Customer Service
Letters to customer service are letters sent to the person in charge of offering assistance and advice to customers or clients in a company. The recipient of these letters could be the customer service manager or any other person in the customer service department. There are many types of letters written to the customer service. The most common ones include inquiry letters to inquire information about products and services, complaint letters to file a complaint, and thank-you letters to thank a company for quality services. For any reason you may want to write to customer service, your letter must be formal.
The best letters to customer service are short and straightforward. Make sure to address the letter accordingly. For instance, if you know the customer service manager, address him/her by name. However, if you don't know his/her name or anyone in the customer service department, address your letter as "To whom it may concern". State your name and the reason for your letter. Convey your message clearly. Provide necessary information such as contact details. Be polite and professional even if you are filing a complaint. End the letter positively or by calling the recipient to action.
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