GUIDELINES

  1. It's necessary that you apologize for the missed deadline. Your tone should be respectful because of the inconvenience you have caused. Your focus should be on the actions you have taken to compensate for the deadline you missed. You can improve your image by apologizing and adopting an affirmative action.
  2. Start your letter with a simple apology.
  3. Write about the actions you have taken to make up for the missed deadline. Explain your situation but do not excuse your delay. Express your resolution to remedy the situation.
  4. Finally, thank the reader for understanding your situation. Tell him/her that this business relationship is important for you. Reaffirm that this won't happen again.

SAMPLE LETTER

[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],

I apologize for not having been able to finish the work by the specified deadline. I realize that you must be wanting to get this entire thing completed in all respects by the 4th of June, and trust me I am working very hard to get this resolved. I shall send you the completed the work by a faster method in the coming ten days. Till then I appreciate your continued patronage

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

Sample letter apologizing for a missed deadline.

Further things to consider when writing apology letters to customers

Further things to consider when writing apology letters to customers

Apology Letters

Apology letters are letters written to express regret towards a past occurrence or action. Simply put, apology letters are a way of putting down in words how you feel about a negative action and trying to make a positive impact on it. A great apology letter can repair your reputation and strengthen your connections. It might be that you have wronged a client or a customer, a professional situation in the workplace has not turned out as you expected, or you have done something terrible to your friend. You want to say sorry about these situations and salvage your relationship, so an apology letter is the greatest way to do this.

Apology letters should be written and sent immediately after the mistake has happened to show that you truly value your relationship with the other person. Begin the letter by stating how sorry you are, admit that you made a mistake, and take responsibility. Try to solve the issue and give suggestions on how you are going to do this. Assure the other party that the incident will not happen again in the future. Apologize again to the end and close the letter with a positive note.

Letters to Customers

Letters to customers are letters written by businesses to people or organizations who buy goods and services from these businesses. These letters can be addressed to specific customers or to all customers, depending on the issue. If you own a business, there are many times you may find it necessary to write to your customers. For example, you may want to send apology letters for billing errors, collection letters to those who owe you money, follow-up letters after initial customers' visits, marketing letters to promote conference events, etc. Constantly writing to your customers is essential as it makes the customers feel valued and strengthens the company-customer relationship.

All letters to customers are formal. Therefore you should maintain a professional tone. Address the customer by his/her name instead of "Dear valued customer". Thank the person for being your customer. Convey your message clearly and concisely without mixing information. Separate important information and label it with subheadings. Avoid putting off the customer with detailed terms and conditions. Instead, put these on a different page. Tell the recipient how to contact you and how to stop receiving letters. Conclude with a positive remark. Write your name and hand sign the letter.

These articles may interest you

These articles may interest you