Apology for collection letter sent by mistake letter example


  1. You must apologize for sending a collection letter to the reader by mistake. State the customer's current status of the account. Apologize for any inconvenience caused to the customer.
  2. Appreciate the understanding and patience of the customer. Also, thank the customer for informing you about the error.
  3. Be apologetic about sending the collection letter by mistake.
  4. State the current status of the customer's account.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

Please understand that we are sorry about the collection communication we sent you my mistake. We understand that it would have seemed rather weird since all your payments have always been timely. The new account statement we send you should show your new details of payment. It will also show you the late payment charges have been taken off from the account you hold. We regret the problem that it would have caused and also value your continued patronage for our business.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -