- In this letter, you will clarify to the reader that you received incomplete or unclear information about the order. If you have not received enough payment to cover the order's cost, mention it as well.
- Tell the reader that you received the order but you can't fill it. Elaborate the reason for not doing so.
- Explain what action or information you need the reader to give you to fill out his/her order.
- In the end, assure the reader that you will send the order as soon as you receive the complete payment or information.
[State, ZIP Code]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
As one of Luxe Decor's best clients, we are happy to inform you that we will be launching a new line of products which will make its debut in our Los Angeles branch this coming March 15. We are sure that you shall be very pleased with all the new designs our team of expert designers have come up with which pay tribute to both style and comfort. To give you an idea of what you can find there, we have enclosed a mini brochure of some of the items that may interest you.
If you are interested in coming, please call us up at 777-7777 and we shall make sure that you receive an exclusive 50 % off coupon for any of your purchases off of our new line. We hope to see you there!
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Example of marketing letter for Luxe Decor's new products.
Further things to consider when writing direct marketing letters to consumers
Direct Marketing Letters
Direct marketing letters are letters written to persuade the recipients to purchase products or services in the absence of salespersons. If drafted correctly, direct marketing letters can be one of the most effective marketing tools for your business. They have been used by businesses to cut the cost of advertising and to inform their loyal customers about discounts and special offers. In most cases, they usually advertise single service or product line, especially one that is considered to generate great profit to the business. Direct marketing letters allow you to reach prospective customers and generate business.
Direct marketing letters should be sweet and to the point. Begin the letter with a provocative idea that captures the recipient's attention and makes him/her want to keep reading. Clearly state the top benefits of the product or service you are selling, giving practical and real life examples. If necessary, include testimonials from customers who have used the product or service. Write in a conversational style and use short paragraphs. Use an active voice too and interesting phrases that encourage the recipient to continue reading. Conclude the letter with a strong statement or argument that compels the recipient to respond or take the necessary action.
Letters to Consumers
Letters to consumers are letters sent to people who purchase goods and services in retail for their own use. These could be response letters from companies to respond to claims, requests, or queries from consumers. They could also be inform letters to notify consumers of the best products on the market or about the termination of a previously offered service. Letters to consumers are formal and are usually printed on the company letterhead. Depending on the issue and the nature of the content, the letters can be addressed to specific people or generalized for all consumers.
Letters to consumers usually follow all the rules of formal letters. First, the senders' and the recipients' addresses must be well stated and placed properly in the letter. Then, the subject of the letter must be clearly stated so that the recipient can quickly know what the letter is about even before he/she reads it. When it comes to the content, be concise but thoroughly discuss the subject. Mention any action the recipient is supposed to take and why this is important. If there are any enclosures, explain them briefly in the letter. Close the letter with your name, signature, and job title.