- Talk to your client about the action taken against him/her in a polite way. Don't forget that you have to ask for regular payment. But you also want to maintain your customer's business.
- Tell your customer that they are behind on their payment. Also, state the amount they have to pay.
- Inform the customer about the penalizing action taken against their account. Then describe the process of regaining full credit privileges.
- Finally, schedule a meeting with your client. Double check any possible error in your records.
[State, ZIP Code]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
We realize that we have some very busy people in the world as our credit card customers, and it is rather difficult to make exact payments. However, you have been unable to make the payments even after 95 days of credit expiry. Therefore, we have actually to suspend the privileges associated with your account and will re-instate it only when you make the payments. If this happens once again, we'd be forced to refer this matter to the agency responsible to the agency in charge of the collections. Apart from the above talks, if you think that there has been a mistake in our assessment, and you want to tell us about that, then please let us know in writing. You may also ring us up at 222-2222.
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Letter announcing the suspension of a client's account.
Further things to consider when writing announcement letters to clients
Announcement letters are letters that notify or give information about a certain occasion, special event, or occurrence that people are required to be aware of. They could be for a concert, a special sale, or even a graduation party. Announcement letters are usually informal and state clearly and concisely what the event/occasion is and what further actions the recipient should take. Announcement letters can be used in many personal and business situations. In personal situations these letters may be used, for instance, to announce a birthday, death, wedding, or graduation. In the business world, such letters may be used to announce a new policy, change in management, financial summaries for investors, grand sale, or actions against a customer due to nonpayment.
Announcement letters should be written in a straightforward manner stating all the necessary facts. Clearly state why you feel the occasion is important. If you are delivering bad news, be optimistic for the future. Bold and highlight the points that need focus so that the content is clear to the reader. Add any information which you think your reader might want to know and do not miss out any important detail. End the letter on a positive note.
Letters to Clients
Letters to clients are letters a person or organization writes to other people and/or organizations that benefit from the senders' products or professional services. These could be welcome letters to welcome the clients to the organization, introduction letters to introduce a product or service to the clients, or thank-you letters to appreciate clients for their continued support. They could also be response letters to respond to clients' queries or inform letters to notify the clients of important matters like discounts on products and services, relocation of offices, etc. Basically, a letter to a client can be just about anything, as long as whatever you are communicating is business-related.
Letters to clients are business letters, and therefore, they should be formal and professional. Start the letter with a proper salutation. Clearly state the purpose of your letter. If a client is required to take a certain urgent action, make sure to specify exactly what he/she is supposed to do. Be brief and straightforward and avoid adding irrelevant details. Close the letter by warmly inviting the recipient to respond or to take the necessary action. Sign the letter and provide your contact details. Print the letter on the company's letterhead.