1. This letter is like the third letter in collection series. The only difference is here you offer to help the customer clear the payment. In a gentle tone persuade the reader to discuss and resolve the problem.
  2. Mention that there were letters written already for which there is no response.
  3. Mention that failing to pay in time would take the credit standing to a state of jeopardy.
  4. Ask the customer to reply immediately.
  5. Tell the customer that you are ready to discuss any difficulty the customer is facing to make the payment.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

You making the effort to contact us and letting us know your financial position is deeply appreciated. We gather that you cannot currently pay the minimum amount required.

We are willing to help you explore your options and make a payment plan based on an agreement. For this to happen, you are required to contact us at 777-77777. Working with you will be our pleasure.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -