Find inspiration in our curated catalog of error letters. Each sample letter comes with guidelines and advice to help you find the right words.
Error letters are letters written to point out mistakes that someone has made and try to correct them. Some mistakes are more serious and bigger than others, and some even have financial repercussions. However, acknowledging and trying to fix them shows the recipient that he/she can trust you, even if the mistakes made suggested otherwise. It does not matter if it is a misprint in coupon discounts, a billing error, an error in newspaper listing, or an invoice error. Drafting an error letter will help make things right again and improve the chances of maintaining the relationship you had with the recipient.
Error letters are simply a means to acknowledge that an error was made. Therefore, they should be written as soon as possible after the incident. Start the letter by clearly pointing out the error. Give details on how you plan to rectify the error. Maintain a considerate and respectful tone because you probably have caused some inconvenience. Explain how the error occurred and apologize if necessary. If the error was made by the recipient, point out the error and request him/her to correct it. Close the letter with a positive note that helps to build confidence.