Example response letter to a suggestion


  1. The written communication does not necessarily be lengthy. However, it should convey well your gratefulness for his or her advice and what you intend to do with it.
  2. Communicate well gratitude to the reader for his or her advice, eagerness, and interest in assisting you.
  3. Discuss what you intend to do with his or her submitted suggestion.
  4. Briefly, explain the advantages acquired by applying the advice. Tell him or her again that you are grateful for his or her helpful advice.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

We would like to inform you that Sunshine Bank is offering new services to its valued clients. Our goal is to give all our customers optimum satisfaction. That is why we have created new ways to serve you better.

Enclosed with this letter is a list of all our services, old and new. You will find all the details that you need. Also, because we value our clients so much, we are open to hearing suggestions from you. We want to provide you with excellent service and great banking experience.

We continue to improve our services to meet all your needs. Thank you for subscribing in us and giving us your faith. We promise never to let you down.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

Example response letter to a suggestion.

Further things to consider when writing suggestion letters to customers

Further things to consider when writing suggestion letters to customers

Suggestion Letters

Suggestion letters are letters written to give an option, recommend something or give a point of view on an issue. A suggestion letter can be written to either request for a suggestion or give a suggestion requested for. The letter can be formal or informal based on the setting. In a business setting the letter should be formal and professional while in a personal or private setting the letter can be informal and casual. A suggestion letter should be sent promptly and should provide the best advice to help the recipient solve the issue at hand.

When writing suggestion letters, you need to be genuine. State that the opinion you are giving is up to the best of your knowledge. If you have given any suggestions successfully in the past, this is a great opportunity to refer to the effectiveness of those suggestions. Be courteous and assure the recipient that you have carefully analyzed the situation and that the given recommendation is the best solution or settlement. Do not forget to mention any potential benefits of the given recommendation. Be polite and maintain a soft tone. Conclude by asking the recipient to contact you in case of any queries.

Letters to Customers

Letters to customers are letters written by businesses to people or organizations who buy goods and services from these businesses. These letters can be addressed to specific customers or to all customers, depending on the issue. If you own a business, there are many times you may find it necessary to write to your customers. For example, you may want to send apology letters for billing errors, collection letters to those who owe you money, follow-up letters after initial customers' visits, marketing letters to promote conference events, etc. Constantly writing to your customers is essential as it makes the customers feel valued and strengthens the company-customer relationship.

All letters to customers are formal. Therefore you should maintain a professional tone. Address the customer by his/her name instead of "Dear valued customer". Thank the person for being your customer. Convey your message clearly and concisely without mixing information. Separate important information and label it with subheadings. Avoid putting off the customer with detailed terms and conditions. Instead, put these on a different page. Tell the recipient how to contact you and how to stop receiving letters. Conclude with a positive remark. Write your name and hand sign the letter.

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