GUIDELINES

  1. You should write a letter to your client to inform him/her that you have sent the order. This will create a positive impression and promote goodwill. It not only satisfies the client but also heightens his/her anticipation of the delivery. It is a warm touch on your side that will win the hearts of your customers.
  2. Offer compliments for the customer's order. Inform him/her whether you are sending the order along with this letter or separately.
  3. If you have omitted a few things in order, mention it.
  4. Write about the payment method, if you haven't arranged it.
  5. End by expressing pleasure in dealing with the client and offer to do business in the future. Also, offer to rectify any possible errors.

SAMPLE LETTER

[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],

Your order for three Zane's custom backpacks has been completed and will be shipped by tomorrow morning via first-class mail, as you requested. Your package will arrive within three business days. We appreciate it that you choose Zane's for all your outdoor needs.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -