Warranty claim letter for a defective product - scissors


  1. Mention only relevant details and avoid any emotional statements. If there is no action taken based on this letter, use a stronger tone in the further note. Attach photocopies of any required documents. Keep all the original documents.
  2. Provide the details of the faulty product. Include information such as the place and date of purchasing the product.
  3. Mention what you expect as per the terms and conditions of the warranty.
  4. Include the required documents like the photocopy of receipts and warranty note.
  5. End with a note of gratitude and mention that you expect a prompt response.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

I received a pair of the pruning shears, which I have enclosed, around two weeks ago. I ordered it from your new spring catalog. However, the scissors broke down when I was merely cutting a bush. According to the warranty, I am fully entitled to a complete refund. I would like my money back, and I have also attached the receipts for the pair of shears. Please mail me the check at my address.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -