Warranty claim letter for a defective product - scissors


  1. Mention only relevant details and avoid any emotional statements. If there is no action taken based on this letter, use a stronger tone in the further note. Attach photocopies of any required documents. Keep all the original documents.
  2. Provide the details of the faulty product. Include information such as the place and date of purchasing the product.
  3. Mention what you expect as per the terms and conditions of the warranty.
  4. Include the required documents like the photocopy of receipts and warranty note.
  5. End with a note of gratitude and mention that you expect a prompt response.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

I received a pair of the pruning shears, which I have enclosed, around two weeks ago. I ordered it from your new spring catalog. However, the scissors broke down when I was merely cutting a bush. According to the warranty, I am fully entitled to a complete refund. I would like my money back, and I have also attached the receipts for the pair of shears. Please mail me the check at my address.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

Warranty claim letter for a defective product - scissors.

Further things to consider when writing request letters to customer service

Further things to consider when writing request letters to customer service

Request Letters

Request letters are letters written to ask formally or politely for something. Any matter that requires a humble and polite appeal can be put forward using a request letter. It could be a job interview, a promotion, or a favor; a request letter will get the job done. A request letter can be formal or informal depending on the recipient. If you are requesting a friend to do a task for you, for instance, you can choose to go informal. But if you are requesting your manager for a promotion, the letter has to be formal. Either way, a request letter must be sent early enough to give the recipient ample time to process and respond to the request.

When writing request letters, you need to be brief and direct, avoiding any auxiliary information that might weaken the message you are conveying. State exactly and clearly what you are requesting for giving reasons for it. If you are requesting for a raise, for example, explain in details why you think you deserve one. Maintain a polite tone throughout the letter. Close the letter by thanking the recipient in advance and expressing your anticipation for his/her consideration.

Letters to Customer Service

Letters to customer service are letters sent to the person in charge of offering assistance and advice to customers or clients in a company. The recipient of these letters could be the customer service manager or any other person in the customer service department. There are many types of letters written to the customer service. The most common ones include inquiry letters to inquire information about products and services, complaint letters to file a complaint, and thank-you letters to thank a company for quality services. For any reason you may want to write to customer service, your letter must be formal.

The best letters to customer service are short and straightforward. Make sure to address the letter accordingly. For instance, if you know the customer service manager, address him/her by name. However, if you don't know his/her name or anyone in the customer service department, address your letter as "To whom it may concern". State your name and the reason for your letter. Convey your message clearly. Provide necessary information such as contact details. Be polite and professional even if you are filing a complaint. End the letter positively or by calling the recipient to action.

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