1. You must apologize for sending a collection letter to the reader by mistake. State the customer's current status of the account. Apologize for any inconvenience caused to the customer.
  2. Appreciate the understanding and patience of the customer. Also, thank the customer for informing you about the error.
  3. Be apologetic about sending the collection letter by mistake.
  4. State the current status of the customer's account.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

We thank you for having brought out the mistake that had occurred in your account. We have resolved the mistake and feel sorry for any inconvenience that might have occurred. We are enclosing a new statement of your account which shows the correct balance in your account.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -