1. Inform the customer about a change in the policy or the fee amount. Thank him/her for doing business with you. It is important to give the news about an increase in the price in a sympathetic and gracious tone. Don't use this letter to make a sales pitch.
  2. Start by telling the customer about a change in the policy or fee amount. Provide the details: date of entry into force and how will it affect the client. You can also go into the details of why this change is necessary.
  3. State what advantages this change offers to the customer.
  4. Thank the reader for being your client.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

Lowden Properties is finding it necessary, to maintain the standard and beauty of our common areas and exteriors, to raise the condo association fees from $412 to $434 a month, as of June 1. We did postpone the changes for as long as we could, but maintenance costs have been on the increase persistently, and the increase was eventually inevitable. We will, of course, maintain the same high standard of service and support as you have come to expect in the past. We'd like to apologize for the challenge that this places on your budget and we will continue to do all that we can to keep costs and low as possible.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -