GUIDELINES

  1. Be polite in announcing customer's??s credit withdrawal. Explain the reason for doing so. Say that it may need the customer to pay cash for further business going forward.
  2. Mention the details of the payment amount and due date to the customer.
  3. Tell the customer about the cancellation of the credit amount.
  4. Suggest an alternative to the customer for paying the amount. Also mention that you wish to continue business with that customer.
  5. Show gratitude for the previous business endowment.
  6. Wish the customer luck for the future endeavors.

SAMPLE LETTER

[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],

After reviewing your account with John International, it has come to my notice that 60 days have passed since the due date.

The payment of $1,000 has not been collected, which you promised three months ago. Because of this, I have had to close your account at John International.

We hope to continue doing business with you in cash until you have cleared your previous debts. I wish we have good working relations, and so I wish you best of luck.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -