1. You should be quick in writing a letter after the incident. Either take full responsibility and apologize or don't apologize at all. You should focus more on what you will do to set things to right instead of talking about what went wrong. Don't hesitate in offering appropriate indemnity. A simple apology can improve everything.
  2. Your letter should start with a straightforward apology that points to the mistake.
  3. Accept that you understand your reader's anger and frustration.
  4. Tell the reader that you are ready to offer appropriate reimbursement for the damage you have done. End with a positive statement.


[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

I apologize for the loss of the fruit tree you owned when my children had been playing with it. I know that you must have felt sad at the loss since you always took superbly and utmost care of all your trees. I shall not allow my children to play in your garden, and we are even trying to work out a compensation. Please do let me know that what should be a proper amount to compensate the loss and to cover even the losses you incurred. We hope we can be good friends and neighbors.


[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -