GUIDELINES

  1. Write a short letter to express your appreciation for the good product, low prices, and kindness. This builds up a good business relationship. Most of the time, the receipt of this kind of letter will help you to have a better product or service next time.
  2. First, express your gratitude.
  3. Acknowledge the reader for a successful job.
  4. While you write about the previous service, offer a possible action for the future.

SAMPLE LETTER

[Senders Name]
[Address line]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],

I offer my compliments to your team following my recent visit to the York Service Center. I had no expectations of being able to repair my car cheaply, as other garages had quoted very high figures just to have a look at the problem. One of your mechanics though had a look at no charge and found that all I needed to do was have a new fuse, something that was again replaced for free.

I will be bringing my car to your garage for all future requirements and will recommend the York Service Center to all of my friends and colleagues. A good set of mechanics is a hard thing to find these days, and you should be proud of your team.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -