GUIDELINES
- This letter solves or fulfills a question; it also gives a chance to provide additional details about other products, upcoming events or helpful services. Do not lose this chance for a sale pitch by only answering a query.
- Start the letter with a thank you
- Provide the answer to the request, also use this chance to give a sales pitch about your product or company.
- Tell the reader that you are willing to give additional details, if requested.
SAMPLE LETTER
[Address line]
[State, ZIP Code]
[Letter Date]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
Many thanks for your inquiry about our new products. I have enclosed a full catalog of all of our products that are to be sent out next month. It is a complete list of everything we currently make, and I have also attached an up to date price list. Our range of products does change with the development of new and existing technology, and as such I have taken the liberty of adding you to our customer mailing list.
The mailing list will ensure that you receive news of all of our new products as they become available. It will mean that you will not have to wait until the quarterly release of our catalog.
As a company, Wickes takes the greatest interest in developing new relationships with our customers, so I offer a twenty percent discount on your first three orders. I am sure you will find that we can meet all of the needs in the future. If you have any further questions to ask please give me a ring on the number above.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Thank you letter to someone for an inquiry. Sample letter.
Further things to consider when writing thank you letters to customers
Thank You Letters
Thank-you letters are letters written to politely acknowledge a gift, service, compliment or an offer. Simply put, these are letters you write to express your gratitude and appreciation for someone's thoughtful actions. You can send a thank-you letter after personal events, an interview, networking events, after receiving a gift or donation, etc. A thank-you letter is always special in that it lets the recipient know that what he/she did was greatly valued and appreciated. The letter should be sent promptly and when the events are still fresh so that it can be more meaningful.
Thank-you letters should be warm, personal, and sincere. Begin with the two magical words "Thank you," and address the recipient in a way that feels most natural. Be clear about what you are thanking the person for. Let the recipient know why his/her specific gift or actions are cherished and why they are important to you. Inquire after the recipient's well-being and share some information about your life. Let him/her know that you are thinking about him/her and mention the next time you may want to meet. To wrap things up, thank the recipient again and let him/her know that you value his/her friendship.
Letters to Customers
Letters to customers are letters written by businesses to people or organizations who buy goods and services from these businesses. These letters can be addressed to specific customers or to all customers, depending on the issue. If you own a business, there are many times you may find it necessary to write to your customers. For example, you may want to send apology letters for billing errors, collection letters to those who owe you money, follow-up letters after initial customers' visits, marketing letters to promote conference events, etc. Constantly writing to your customers is essential as it makes the customers feel valued and strengthens the company-customer relationship.
All letters to customers are formal. Therefore you should maintain a professional tone. Address the customer by his/her name instead of "Dear valued customer". Thank the person for being your customer. Convey your message clearly and concisely without mixing information. Separate important information and label it with subheadings. Avoid putting off the customer with detailed terms and conditions. Instead, put these on a different page. Tell the recipient how to contact you and how to stop receiving letters. Conclude with a positive remark. Write your name and hand sign the letter.
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