GUIDELINES
- Inform the reader that you are thankful, also point out the particular advice that he or she gave.
Explain why you give importance to the suggestion.
Discuss on how you plan to put into action the advice, or why you won't use it at this time, or that you will reconsider it in the future.
Tell him or her that you appreciate his or her help and give a statement that you are accepting other good suggestions. - Inform the reader that you are thankful, also point out the particular advice that he or she gave.
- Explain why you give importance to the suggestion.
- Discuss on how you plan to put into action the advice, or why you won't use it at this time, or that you will reconsider it in the future.
- Tell him or her that you appreciate his or her help and give a statement that you are accepting other good suggestions.
SAMPLE LETTER
[Address line]
[State, ZIP Code]
[Letter Date]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
I write on behalf of Mr. Collins and would like to pass on his thanks for the suggestions and thoughts that you communicated to us in regards to the service we provide.
As a company, we have always prided ourselves on our customer service, and I am sure that the ideas that you have put forward will make us continue to meet the expectations of our clients. We are always pleased to receive such suggestions as yours and would encourage that any further ideas are sent directly to Mr. Collins as well.
Your custom is always appreciated, and we value every customer we have, and so would like to thank you for taking an interest in our business.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -
Letter example to thank someone for his suggestions.
Further things to consider when writing thank you letters to customers
Thank You Letters
Thank-you letters are letters written to politely acknowledge a gift, service, compliment or an offer. Simply put, these are letters you write to express your gratitude and appreciation for someone's thoughtful actions. You can send a thank-you letter after personal events, an interview, networking events, after receiving a gift or donation, etc. A thank-you letter is always special in that it lets the recipient know that what he/she did was greatly valued and appreciated. The letter should be sent promptly and when the events are still fresh so that it can be more meaningful.
Thank-you letters should be warm, personal, and sincere. Begin with the two magical words "Thank you," and address the recipient in a way that feels most natural. Be clear about what you are thanking the person for. Let the recipient know why his/her specific gift or actions are cherished and why they are important to you. Inquire after the recipient's well-being and share some information about your life. Let him/her know that you are thinking about him/her and mention the next time you may want to meet. To wrap things up, thank the recipient again and let him/her know that you value his/her friendship.
Letters to Customers
Letters to customers are letters written by businesses to people or organizations who buy goods and services from these businesses. These letters can be addressed to specific customers or to all customers, depending on the issue. If you own a business, there are many times you may find it necessary to write to your customers. For example, you may want to send apology letters for billing errors, collection letters to those who owe you money, follow-up letters after initial customers' visits, marketing letters to promote conference events, etc. Constantly writing to your customers is essential as it makes the customers feel valued and strengthens the company-customer relationship.
All letters to customers are formal. Therefore you should maintain a professional tone. Address the customer by his/her name instead of "Dear valued customer". Thank the person for being your customer. Convey your message clearly and concisely without mixing information. Separate important information and label it with subheadings. Avoid putting off the customer with detailed terms and conditions. Instead, put these on a different page. Tell the recipient how to contact you and how to stop receiving letters. Conclude with a positive remark. Write your name and hand sign the letter.
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